Everything you need to run Neer POS confidently
Complete guides for cashiers, store managers, and business owners. From your first sale to AI-powered insights and multi-branch management.
Quick Start Guide
Everything you need to get Neer POS running for your business. Follow these steps in order — most shops are fully operational within 15 minutes.
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1
Create your account
Go to neer.co.ke and register with your business email address. You'll receive a verification email — click the link to activate your account. A 30-day free trial starts immediately with no credit card required.
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2
Complete the onboarding wizard
After logging in for the first time, the onboarding wizard walks you through: business name and logo, currency selection, default tax category, payment channel setup, and inviting your first staff member. You can skip and return to any step later from Settings → General.
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3
Add your products and categories
Navigate to Products and click Add Product. For each product you need: name, selling price, buying price, and initial stock quantity. Create categories first to organize your products — these appear as filter tabs in the POS.
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4
Open a shift and start selling
Go to POS and tap Start Day to open a cash drawer shift. Enter your opening float. You're now ready to make sales. At the end of the day, tap End Day to close your shift and see a summary report.
Pro tip: Use the AI Receipt Upload feature to add your supplier's products from a photo — saves hours of manual data entry when stocking up for the first time.
POS Interface
The POS is designed for speed. You can complete most transactions in under 15 seconds using touch, barcode scan, or keyboard shortcuts.
Layout Overview
Checkout & Payments
Once items are in the cart, tap Charge KES X (the green button). A payment dialog opens where you select the payment method:
| Method | How it works | Change given? |
|---|---|---|
| Cash | Enter amount received — change is calculated instantly | Yes |
| M-Pesa STK Push | Enter customer's phone — they receive a payment prompt | No |
| PayHero | Tap-to-pay channels configured in settings | No |
| Split Payment | Combine cash + M-Pesa for one transaction | Cash portion only |
Keyboard Shortcuts
For desktop and tablet use. Keyboard shortcuts dramatically reduce checkout time for high-volume stores.
Offline Mode
Neer POS keeps working when your internet drops. Sales made offline are stored securely on the device and synced automatically when connectivity returns.
| Feature | Works offline? | Notes |
|---|---|---|
| Cash sales | ✅ Yes | Full POS workflow |
| View products | ✅ Yes | Cached from last online session |
| Print receipts | ✅ Yes | Thermal printer if connected |
| M-Pesa STK Push | ❌ No | Requires live internet |
| AI Insights | ❌ No | Cloud analysis only |
| Staff sync | ❌ No | Changes sync when online |
Important: Do not clear your browser cache while offline. Doing so will erase the offline sales queue before they can sync.
AI Business Insights Beta
Neer's AI engine analyses your complete business data every night and generates actionable recommendations — surfacing problems before they become crises and opportunities you would otherwise miss.
What the AI analyses
AI Insights are available on the Standard and Pro plans. The analysis runs automatically every night at midnight EAT. You can also trigger a manual refresh from the Insights dashboard at any time — it takes 15–30 seconds.
AI Receipt Upload Beta
Photograph any supplier receipt and let AI extract all items, quantities, and prices automatically — creating a purchase order draft in seconds instead of minutes.
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1
Navigate to Purchases → Upload Receipt
Find the option in the Purchases section of the navigation sidebar.
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2
Take or upload a receipt photo
On mobile you can use your camera directly. On desktop, drag and drop or click to upload a JPG, PNG, or HEIC file up to 10 MB.
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3
Review the extracted data
The AI shows you what it found — supplier name, contact details, and every line item with quantities and prices. Edit any incorrect values before saving.
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4
Match products and save
Match each extracted item to an existing product in your inventory, or let Neer create new products automatically. Click Confirm to update your stock.
Settings Overview
All shop configuration is organised into focused sections. Access Settings from the navigation sidebar (gear icon) or at /settings.
| Section | What you configure |
|---|---|
| General | Business name, logo, address, phone, email, currency, timezone |
| Inventory | Overselling prevention, low-stock threshold, product defaults |
| Taxes | Default VAT category, tax display on receipts, inclusive pricing |
| Receipts | Template style (Classic, Minimal, Modern), logo/barcode on receipt |
| Loyalty | Points programme rules, earn rate, redemption value |
| Payments | M-Pesa Daraja API credentials, PayHero channel setup |
| KRA eTIMS | Fiscal device credentials, VAT compliance configuration |
| AI & Insights | AI feature status, data privacy, quick links |
| Online Store | Public storefront slug, branding, product visibility |
Frequently Asked Questions
Answers to the most common questions from Neer POS merchants.
Troubleshooting
Step-by-step fixes for the most common issues. If the issue persists, contact support at support@neer.co.ke.
M-Pesa STK Push not working
- 1
Check the phone number format
The number must include the country code without the
+sign, e.g.254712345678. Do not use a leading zero. - 2
Verify your Daraja API credentials
Go to Settings → Payments and confirm your Consumer Key, Consumer Secret, Shortcode, and Passkey are correct for your environment (sandbox vs production).
- 3
Check your internet connection
STK Push requires an active internet connection on the POS device. M-Pesa will not work in offline mode.
Products not appearing in POS
Check the following:
- The product's status is set to Active (not Inactive)
- If Hide Zero-Stock Products is enabled in Inventory Settings, the product must have a quantity greater than 0
- The product belongs to the correct branch (in multi-branch setups)
- Clear the browser cache: Ctrl+Shift+R (Windows) or ⌘+Shift+R (Mac)
AI Insights not generating
AI Insights need at least 7 days of sales history to generate meaningful recommendations. If your shop is brand new, wait a week and then trigger a refresh.
- Ensure your plan includes AI Insights (Standard or Pro)
- Check your AI configuration is set correctly in your environment settings
- Click Refresh Insights on the AI Insights page — analysis takes 15–30 seconds
- If the refresh fails, the system automatically falls back to rule-based summaries
Still stuck? Contact our support team — we respond within 24 hours on business days.