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Frequently Asked Questions
Have questions about running your store? Find detailed answers regarding configurations, setup, subscriptions, and compliance on the Neer platform.
Neer is a cloud-based Point of Sale and ERP system built specifically for Kenyan retail businesses, from small shops and boutiques to multi-branch enterprises. It combines sales tracking, inventory management, M-Pesa payments, and KRA eTIMS compliance into a single, seamless dashboard.
Neer works best with a stable internet connection, but our robust offline mode lets you keep processing sales even when connectivity drops. Transactions are securely queued and synced automatically the moment you're back online, ensuring no data is lost and your inventory stays accurate.
Neer connects directly to Safaricom's Daraja API using your existing M-Pesa Paybill or Till number. When a customer pays, an STK push is instantly sent to their phone. Once they enter their PIN and confirm, the sale is recorded and matched automatically on your dashboard—eliminating manual end-of-day reconciliation errors.
In addition, Neer will soon support NFC payments, allowing customers to simply tap their phone or card to complete transactions instantly.
In addition, Neer will soon support NFC payments, allowing customers to simply tap their phone or card to complete transactions instantly.
Yes. Neer integrates directly with KRA's eTIMS infrastructure to generate fully compliant tax invoices. Every time you make a sale, the platform transmits the required data to KRA in real time and prints or emails a fiscalized receipt, keeping your business fully protected without any extra administrative workflow.
Absolutely. Our multi-shop feature supports unlimited branches under a single management account. You get a consolidated view of your entire business performance, consolidated stock levels, and staff activities from a centralized master dashboard, alongside the ability to instantly filter down into data for any individual location.
We believe in offering payment schedules that match the natural rhythm of your business cash flow. You can choose from highly flexible subscription structures, including weekly, monthly, quarterly, or yearly plans. There are no hidden setup fees, and you can upgrade or adjust your billing frequency at any time directly from your account settings.
Yes, Neer features advanced shift tracking and immutable audit trails designed to protect your bottom line. You can assign role-based permissions to ensure cashiers can only perform essential checkout tasks, while restricting sensitive capabilities (like editing stock levels or deleting records) strictly to managers. At the end of every shift, a detailed report highlights expected vs. actual cash collected.
Customer management is handled cleanly on its own dedicated page to keep your sales screen fast and uncluttered. From this page, you can build a database of your clients, look up detailed purchase histories, monitor store credits, and manage loyalty points that customers can earn and redeem during checkouts to keep them returning to your business.
Neer is highly versatile and built to run smoothly on any device you already own. You can access your POS interface from Android smartphones, tablets, laptops, desktops, or dedicated touch-screen POS terminals. It also pairs flawlessly with standard Bluetooth, USB, or network-based thermal receipt printers and barcode scanners.